Last updated: 23 September 2026
This policy explains what personal information Phantom Apex Auto collects, why we collect it, how long we keep it and what your rights are. We have kept it as short and plain as we can.
Phantom Apex Auto is a trading name of Phantom Apex Autos Limited, registered in England and Wales, company number 17183187. We are the “controller” of your personal information, which means we decide how it is used and we are responsible for looking after it.
If you have any question about this policy or your information, email info@phantomapexauto.com or call 020 3337 9011. Your message comes straight to the owner.
When you get in touch, through the forms on this website, by email or by phone, we collect what you give us: your name, email address, phone number, the service you are interested in, your message, and anything you choose to send, such as photos of the damage.
When we quote for or repair your vehicle, we may also collect:
We do not need any information about your health or injuries to repair your vehicle, so please do not send it to us.
Data protection law only allows us to use your information when we have a lawful reason. Ours are:
| What we use it for | Our lawful reason |
|---|---|
| Replying to your enquiry and giving you a quote | You asked us to, before entering a contract |
| Repairing your vehicle, lending a courtesy car and taking payment | To carry out our contract with you |
| Keeping accounts and tax records | The law requires us to |
| Handling complaints, warranty questions or legal claims, and keeping this website secure | Our legitimate interests in running the business properly |
We do not send marketing emails or messages, and we never sell your information.
This website is hosted in the United Kingdom. Our email is provided by Google, which may process it outside the UK. Where it does, it is protected by the safeguards UK data protection law requires.
| Information | How long |
|---|---|
| Enquiries that do not lead to a job | 12 months from our last contact with you |
| Job records: quotes, invoices, photos, insurance and claim details, payment records | 6 years from the end of the financial year the job falls in, because tax and company law require us to keep business records that long |
| Courtesy car driving licence details | 12 months after the car comes back, or longer only while a penalty or claim about that hire is still open |
After that, we delete it securely.
Cookies are small files a website can store on your device. This website does not use cookies to track you or to show you advertising.
The map at the foot of each page is provided by Google and only loads if you click to show it. Once it loads, Google may set its own cookies, under Google’s privacy policy.
If we ever add tools such as visitor statistics, we will ask your permission before they run and update this policy first.
You have the right to:
To use any of these rights, email info@phantomapexauto.com. There is no charge, and we will reply within one month.
If you are unhappy with how we have handled your information, please tell us first and we will put it right if we can. You can also complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
If we change how we use your information, we will update this page and the date at the top.
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